Privacy Policy
Campobet is committed to protecting the privacy and personal information of all users who access our online slot games and casino services. This privacy policy outlines how we collect, use, store, and safeguard your data when you interact with our platform. We adhere to strict data protection standards and comply with applicable regulations in Ireland and the European Union, including the General Data Protection Regulation (GDPR). By using Campobet services, you acknowledge that you have read and understood the terms set out in this privacy policy.
Information We Collect
When you register and use Campobet, we collect various types of personal information necessary to provide our gaming services and ensure compliance with legal obligations. Personal identification data includes your full name, date of birth, residential address, email address, and telephone number. We also collect financial information such as payment card details, bank account information, and transaction history to process deposits and withdrawals. Technical data is automatically gathered when you access our platform, including IP address, browser type, device information, operating system, and gameplay activity. We may request identity verification documents such as passport copies, utility bills, or driving licence details to comply with anti-money laundering regulations and age verification requirements. Additionally, we monitor gaming behaviour and preferences to understand how you interact with our slot games and other casino offerings.
How We Use Your Information
Campobet uses your personal data for several essential purposes related to operating our online gaming platform. We process your information to create and manage your account, verify your identity, and confirm you meet the legal age requirements for gambling in Ireland. Financial data is used to process transactions, including deposits, withdrawals, and payment of winnings. We analyse gameplay data to detect and prevent fraudulent activity, ensure safe gaming practices, and identify problematic gambling behaviour. Your contact details enable us to communicate important updates about your account, respond to customer service enquiries, and send notifications about promotions or bonuses where you have provided consent. We also use aggregated data to improve our services, develop new slot games, enhance user experience, and conduct statistical analysis. Compliance with legal obligations, including reporting suspicious transactions to relevant authorities and maintaining records as required by gaming licences, constitutes another important use of your information.
Data Sharing and Third Parties
Campobet may share your personal information with carefully selected third parties who assist in operating our platform and providing services to you. Payment processors handle financial transactions and require access to your payment details to complete deposits and withdrawals securely. Identity verification services may receive documentation to confirm your identity and comply with regulatory requirements. We work with technology providers who maintain our gaming platform, servers, and security systems, requiring limited access to technical data. Marketing partners may receive anonymised or aggregated data for advertising purposes, though we only share identifiable information with your explicit consent. Regulatory bodies and law enforcement agencies may be provided with your data when legally required or to comply with gaming licence conditions in Ireland and other jurisdictions. Professional advisers, including legal representatives and auditors, may access your information when necessary for business operations. We ensure all third parties are contractually obligated to maintain the confidentiality and security of your data and use it only for specified purposes.
Data Security and Retention
Campobet implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption technology, including SSL certificates, to secure data transmission between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties, and all staff receive regular training on data protection principles. Our systems are regularly tested and updated to defend against cyber threats and vulnerabilities. We maintain backups of data to prevent loss whilst ensuring these are equally protected. The table below outlines our standard data retention periods for different categories of information:
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account Information | 7 years after account closure | Legal and regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial regulations and dispute resolution |
| Identity Documents | 7 years after last verification | Anti-money laundering requirements |
| Gaming Activity Logs | 5 years from activity date | Responsible gaming and fraud prevention |
| Marketing Communications | Until consent withdrawn | Communication preferences |
| Technical Data | 2 years from collection | Security and service improvement |
We review retained data regularly and securely delete information that is no longer necessary for legal, regulatory, or legitimate business purposes. You have the right to request earlier deletion of your data in certain circumstances, subject to our legal obligations.
Your Privacy Rights
Under data protection legislation applicable in Ireland, you possess several rights regarding your personal information held by Campobet. You have the right to access your personal data and receive a copy of the information we hold about you. This enables you to verify the accuracy of your data and understand how it is being processed. You may request correction of any inaccurate or incomplete personal information, and we will update our records accordingly. In certain circumstances, you can request deletion of your personal data, though we may need to retain some information to comply with legal obligations or resolve disputes. You have the right to object to processing of your data for direct marketing purposes, and we will cease such processing upon receipt of your objection. Data portability rights allow you to receive your personal information in a structured, commonly used format and transmit it to another service provider. You may restrict processing of your data in specific situations, such as when contesting accuracy or objecting to processing. To exercise any of these rights, contact our data protection team through the channels provided on the Campobet website. We will respond to requests within one month, though complex requests may require additional time. If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Data Protection Commission in Ireland, which serves as the supervisory authority for data protection matters.